"I think it is quite dangerous for an organisation to think they can predict where they are going to need leadership. It needs to be something that people are willing to assume if it feels relevant, given the context of any situation."

"In our daily life, we encounter people who are angry, deceitful, intent only on satisfying their own needs. There is so much anger, distrust, greed, and pettiness that we are losing our capacity to work well together."

"I think a major act of leadership right now, call it a radical act, is to create the places and processes so people can actually learn together, using our experiences."

"I'm sad to report that in the past few years, ever since uncertainty became our insistent 21st century companion, leadership has taken a great leap backwards to the familiar territory of command and control."

"I will indulge my sorrows, and give way to all the pangs and fury of despair."

"In a controversy the instant we feel anger we have already ceased striving for the truth, and have begun striving for ourselves."

"Hell hath no fury like a bureaucrat scorned."

"I think all women go through periods where we hate this about ourselves, we don't like that. It's great to get to a place where you dismiss anything you're worried about. I find flaws attractive. I find scars attractive."