"While eschewing emotion - and its companion, vulnerability - Obama should be careful not to sacrifice empathy, the 'I feel your pain' connection that sustained Clinton. This connection is the shorthand people use to measure their leaders' intentions. If people believe you're on their side, they will trust your decisions."

"Women have a lot of power in private life. There are many men who would say, 'Hey, women already rule my life.' But with women, more is more. The more there are, the more the world gets used to seeing them. We change the culture. We begin to expand options and lead and manage."

"Obama seemed poised to realign American politics after his stunning 2008 victory. But the economy remains worse than even the administration's worst-case scenarios, and the long legislative battles over health care reform, financial services reform and the national debt and deficit have taken their toll. Obama no longer looks invincible."

"You can't leave out half the world's experience and expect to address all the problems. Women communicate differently and process information differently, which leads them to resolve conflicts differently."

"It's not the work which kills people, it's the worry. It's not the revolution that destroys machinery it's the friction."

"You can't but know that if you can capture the emotions of the audience as well as their minds, the play will work better, because it's a narrative art form."

"Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business."

"The social business marketplace is effectively forcing brands to engage with consumers on the basis of something that is meaningful to them. More often than not, this takes the form of some core value that finds expression in a non-profit cause."